Privacy Policy

Introduction

NovaKhan LLC ('NovaKhan', 'we', 'us', or 'our') operates the YouGotServed restaurant management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with GDPR and other applicable data protection laws.

Information We Collect

We collect information in several ways when you use YouGotServed:

Restaurant Information

• Business name, address, contact information, operating hours
• Restaurant owner name, email, phone number
• Stripe account details for payment processing
• Menu items, categories, pricing, images, descriptions

Customer Information

• Name, email, phone number provided during ordering
• Order details, preferences, delivery addresses
• Payment method details (processed and stored by Stripe)
• Language preferences, saved preferences

Automatically Collected Information

• IP address, browser type, device type, operating system
• Pages visited, features used, time spent on platform
• Session cookies, preference cookies, analytics cookies

How We Use Your Information

• Provide and maintain the YouGotServed platform
• Process and fulfill restaurant orders
• Process payments securely through Stripe
• Send order confirmations, receipts, and service updates
• Analyze usage patterns to improve our service
• Monitor and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms

Data Storage & Security

We implement industry-standard security measures to protect your data:

• All data transmitted using SSL/TLS encryption
• Strict access controls and authentication requirements
• Regular security audits and monitoring
• Data retained only as long as necessary for service delivery and legal compliance

Third-Party Services

We use trusted third-party service providers:

• Stripe: Payment processing and merchant accounts (subject to Stripe's Privacy Policy)
• Mailgun: Transactional email delivery for order confirmations and receipts
• Analytics: Usage analytics to improve our service (anonymized data)

Your Rights (GDPR Compliance)

Under GDPR and other data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing of your personal data

Cookies Policy

We use cookies to enhance your experience:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use the platform

Children's Privacy

YouGotServed is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us immediately.

International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with GDPR and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. Continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

For any questions about this Privacy Policy or to exercise your data protection rights, please contact us: